Workers, customers, suppliers, authorities, shareholders, and social and community agents are CAP Group main stakeholders and, as part of its activities, the company interacts with all of them.

This relationship is developed on the basis of a common-interest agenda focused on specific objectives associated to these work dimensions.

The current stakeholder relationship map was defined by the company and includes the issues regarding “Relationships between the society, shareholders and the general public’’ contained under Norm Nº 385 of corporate governance.

The CAP Group is continuously gathering opinions, expectations and needs from among its stakeholders through a number of common and/or specific channels and instruments for each stakeholder.

Some of these hearing and dialogue opportunities are permanently open while others will be available on a predetermined schedule.

Thus, the first group includes the whistleblowing hotline regarding ethical issues, the community outreach offices and feedback through social networks. The second group encompasses collective bargaining processes, performance management, materiality workshops designed to define the topics to be developed in the Sustainability Report, and other internal measurements.

With the purpose of actively contribute to the development of public policies and the debate on business practices and sustainability-related issues, the CAP Group participates in different national and global organizations and initiatives. the company has assumed a leadership in specific aspects such as diversity, innovation and probity, recognized in Chile and other countries where it operates.

the CAP Group defines its economic value generated as the difference between its revenue and operating costs. based on this definition, in 2017, the company generated economic value for us$ 1,254 million. this amount was distributed among the community, the environment, the state, contractor companies, shareholders and financial entities.